Refund policy
Return & Refund Policy
At Dogglet, we want you to love your purchase. If you're not completely satisfied, we're here to help.
30-Day Satisfaction Guarantee
You may request a return, replacement, or refund within 30 days of receiving your order.
To be eligible, your item should be in its original condition and accompanied by proof of purchase.
How to Request a Return
To begin a return or refund request, simply contact us at:
Please do not send any items back without contacting us first. We'll review your request and provide the appropriate instructions if a return is necessary.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at support@dogglet.com.
We'll make it right by offering either:
- A free replacement, or
- A full refund
at no additional cost to you.
Returns, Replacements & Refunds
If you're not completely satisfied with your purchase, contact us within 30 days of delivery.
Every request is reviewed individually so we can provide the best possible solution. Depending on the situation, we may offer:
- A replacement product
- A full or partial refund
- Store credit (where applicable)
In many cases, we may not require you to return the product before issuing a replacement or refund. If a return is required, we'll provide you with detailed instructions.
Non-Returnable Items
For hygiene and safety reasons, returned items must be unused and in their original condition.
We cannot accept returns for:
- Used or intentionally damaged products
- Gift cards
- Final sale or clearance items (if applicable)
If you have any questions about your eligibility for a return, please contact us before sending anything back.
European Union Customers
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.
Items must be unused, in their original condition, and accompanied by proof of purchase.
Refund Processing
Once your request has been approved, any eligible refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at: