Shipping policy
Shipping Policy
At Dogglet, we're committed to getting your order to you as quickly and smoothly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
Please note that orders are not processed or shipped on weekends or public holidays.
During periods of high order volume, processing times may be slightly longer. If there's a significant delay, we'll contact you by email.
Shipping Times
Once your order has been shipped, estimated delivery times are:
United States: 7–10 business days
Delivery estimates are provided as guidelines and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, customs processing, weather, or other factors outside our control.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with tracking information so you can monitor your package's journey.
Please allow 24–72 hours for tracking information to update after your order has been shipped.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
Dogglet is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.
If you notice an error in your shipping address, please contact us as soon as possible at support@dogglet.com. We'll do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.
Lost, Delayed, or Stolen Packages
If your package appears to be lost in transit, please contact us at support@dogglet.com and we'll work with the shipping carrier to help resolve the issue.
Dogglet is not responsible for packages marked as delivered by the carrier but subsequently lost or stolen. However, we'll gladly assist you in filing a claim or finding the best possible solution.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the product and packaging.
We'll review the issue promptly and arrange a replacement or refund where appropriate.
Questions?
If you have any questions about your order or shipping, we're always happy to help.
Email: support@dogglet.com